Consumer Dispute Resolution

When we pay for goods or services, we expect certain standards to be met when it comes to quality and suitability. These can be fairly basic standards such as the goods being fit for the purpose they were intended, items being of satisfactory quality or services being performed with reasonable care and skill.

If a product or service doesn’t meet your expectations, it is always disappointing, but it can also have a real financial impact, especially if you need to pay for replacement goods or remedial work to put things right. Where poor quality goods or services have left you out of pocket, it is understandable to want the person responsible to compensate you.

Many people are unclear about their rights and what action they can take in these situations, so getting specialist legal advice is a good idea. This can help to clear up your legal position and allow you to quickly find a positive outcome that protects your consumer rights.

We can offer you a dedicated and experienced lawyer who will handle your case from start to finish. They will be your point of contact whenever you have a question or want an update and we will always do our best to be available to you whenever you need us.

For an initial no obligation consultation on your rights and legal options, please call now 020 8949 9500 or request a call back.

How we can help defend your consumer rights

Your rights as a consumer are protected under the law, meaning there are various options you can rely on these laws if things go wrong. The Consumer Rights Act 2015 changed much of the law in this area but some of the old laws do still apply, so it is important to speak to a solicitor with specific expertise in all of the relevant consumer rights laws. 

The Civil Litigation team at Pearson Hards are here to help you work through the complex legislative framework in this area and protect your rights if things go wrong. We can advise you on whether you’re entitled to a repair or replacement or to reject the faulty goods. We can also advise you on your rights to terminate a contract if you are unsatisfied.

In most cases, we can help you find a fair outcome without the need for court proceedings, using our strong skills in negotiation and alternative dispute resolution. This means we can typically help you resolve your consumer dispute faster, at lower cost and with much less stress.

Speak to our consumer rights solicitors in New Malden, Surrey now

To find out more about your consumer rights and what you can do to put things right, book an initial no obligation consultation now by calling 020 8949 9500 or requesting a call back