Privacy Policy

Website Privacy Policy - Website enquiries & subscriptions

Who are we?

Pearson Hards LLP is the data controller for the purpose of the Data Protection Act 1998 as amended/superseded by the General Data Protection Regulation 2016. Our Contact address is Fountain House, 2 Kingston Road, New Malden, Surrey KT3 3LR. Alternatively you may email

Our Privacy Policy tells you what will happen to any personal data that you provide to us as a result of using this website. The information is written for the benefit of general visitors to the website - if you are a client of ours (or become one) we process a wider range of personal data and deal with a broader range of privacy-related issues which are covered in a separate privacy notice at the engagement process a further copy of which can be requested from us at the above address.

Personal Data You Provide

Your privacy is important to us. By providing personal information such as your name, address, telephone numbers and e-mail address via the forms on this website, you agree to us contacting you with regard to the information provided. Some forms on our website also include a check box asking you for permission to add you to our mailing list. This is an opt-in mailing list and your personal information will be used solely by us (and all such emails include a link for opt-out).

How We Use Your Personal Data

We use the data you provide via this website to:

  • communicate with you, for example: we use contact details such as email address or phone number when responding to enquiries received via our Website, to provide you with information that you have requested from our online forms and to send you information on legal matters or events at Pearson Hards that you have expressed an interest in.
  • monitor website trends, for example: we use Google Analytics to help us aggregate traffic so we can monitor how the website is being used
  • operate our business more effectively, for example: we seek feedback and use this to help improve our service

Our Lawful Reasons and Purposes For Processing Your Personal Data

The "General Data Protection Regulation" (GDPR) is the primary piece of legislation defining your rights over our processing of your personal information. The GDPR requires us to declare which of six "lawful reasons" we are relying on when we are processing your personal data:

By submitting an enquiry form via this website- for example a request for a quotation of our legal fees for selling your house. We will use your personal data for responding to your enquiry. We will do so on the basis of Performance of a Contract where processing is necessary in order to take steps at your request prior to entering into a contract.

Alternatively we may rely on the basis of a Legitimate Interest where we are communicating to you in other ways for example responding to general queries or complaints.

By subscribing to our Newsletter and /or Events information you Consent that we may process the personal data that we collect from you for the purposes of advising you of legal developments that you have indicated an interest in and / or information about events at Pearson Hards.

How Long We Keep Personal Data

Personal data regarding enquiries may be stored on our website for a period of up to 90 days after which time they are removed automatically. Where you subsequently become a client of our firm our Client Care letter will confirm the length of time that we usually keep your information once your file has closed. This information is also documented in our Data Retention and Erasure Schedule which is available upon request from our contact address above. If you have subscribed to our Newsletter/ events information your data will be kept until such time as you advise us that you are no longer interested in receiving such information. For information on how long cookies are stored, please refer to our cookie policy.

Confidentiality & Security

We acknowledge that the information you provide may be confidential.  We will maintain the confidentiality of and protect your confidential information in accordance with all applicable laws. We are committed to ensuring that all information we hold about you is secure.  In order to prevent unauthorised access or disclosure we have implemented appropriate physical, electronic and managerial procedures to safeguard and protect that information.

Transferring Your Personal Data

Website Enquiries - We will not transfer your personal data outside of the European Economic Area unless the matter for which we are instructed to act requires us to do so. In some circumstances we may ask for your explicit approval to make a transfer of your information.

Subscription to Newsletter/Events Information - We currently use a third-party provider, Mailchimp, to deliver newsletters and invitations to our events (although this may change from time to time in which case this privacy notice will be updated). Subscription data (name & email address) is presently held on servers in the USA where standards may not be as strict as in the UK. Where we transfer your information to a country which does not have data protection laws which offer an adequate level of protection for your information, we will make sure that the organisation that receives your information is a participant in the Privacy Shield Framework. MailChimp participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S Privacy Shield Framework (for more information please visit the Privacy Shield website).

Your Rights

You have the right of access to your personal data and to verify the lawfulness of the processing.  If you would like a copy of your personal data that we are processing please contact us using our contact details above.  Kindly note, we will need to verify your identity before responding to your request.  Normally we make no charge for doing this, and will endeavour to send it to you within 1 month of receipt of your request.  If you notice that any of the information we send you is inaccurate or incomplete, please tell us and we will rectify it promptly.

Where you have consented to receive our newsletters/ event information you have the right to withdraw consent and opt-out of receiving Newsletter/event information from us. You have the option to unsubscribe from each email communication that you receive from us in respect newsletters/ events information. You can also opt-out by either writing to us at our address above, or send a dedicated email to with “Stop Marketing” in the subject line and we will remove you from all marketing communications.

Personal Data Concerning a Third Party

You should only give us personal data about someone else with their permission.  Where personal data about someone else is provided by you, or someone discloses to us personal data about you, it may be added to the personal data we already hold and may be used in the ways described in this Privacy Notice.

Future Mergers

Pearson Hards LLP may in future wish to merge with another law firm.  If so, we may disclose your personal data to a potential merger partner and/or their advisers, provided they agree to keep your data confidential and use it only to consider the possible transaction.  If the transaction goes ahead, the merger partner may use your personal data in the same way as is set out in this Privacy Notice.

Our Use of Google Analytics

We use Google Analytics to monitor how our website is being used so we can make improvements. Our use of We use Google Analytics to monitor how our website is being used so we can make improvements. Our use of Google Analytics requires us to pass to Google your IP address (but no other information) - Google uses this information to prepare site usage reports for us, but Google may also share this information with other Google services. In particular, Google may use the data collected to contextualize and personalize the ads of its own advertising network.

Changes To Our Privacy Policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Questions or Complaints

In the first instance we hope you will contact us directly with any questions or complaints (contact details are displayed prominently on this website). If you are dissatisfied with our response you may complain to a supervisory authority which, in the UK, is the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.  The ICO’s website is at